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Customer Care Services are essential for building long-term trust and loyalty with all stakeholders — doctors, patients, chemists, hospitals, and institutional buyers. In today's competitive and regulated environment, proactive and compliant customer support can significantly enhance brand value and business retention.
Pharma Customer Care refers to support services provided before, during, and after the sale or prescription of pharmaceutical products, including:
Medical information
Complaint resolution
Product availability updates
Pharmacovigilance (AE/ADR reporting)
After-sales follow-up (especially B2B)
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Scientific responses to HCP queries
Dose adjustments, contraindications
Literature support (monographs, trials)
Toll-free or online AE/ADR reporting
Escalation process to Regulatory/QA team
Timely response and follow-up
Real-time product availability
Order dispatch tracking
Cold chain monitoring for sensitive drugs
Product defects (e.g., broken blister, color change)
Wrong invoice/supply
Delay in delivery
Batch recall information
For MR or chemists — through WhatsApp/email
Pictorial leaflets for patients
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Channel |
Use |
|
Toll-Free Helpline |
For patients, doctors, chemists |
|
Email Support |
Detailed queries or compliance issues |
|
WhatsApp Support |
Instant info, refill support |
|
Web Chat/Chatbot |
FAQs, AE reporting, refill tracking |
|
Doctor Portals / Apps |
Personalized info, e-samples, support tickets |
|
Mobile CRM for MRs |
Instant escalation to head office team |
Contact Us via phone or email
Submit KYC: Drug License, GST, Address Proof
Choose Product List & MOQ
Finalize Monopoly Area & Agreement
Receive Promotional Kit + Dispatch of First Order
Bioburg Lifesciences
📍 Corporate Office: Plot No : A-53, F/F, S/F Floor, Kh No-544, Village-Nawada, Rama Park, Mohan Garden, Uttam Nagar, New Delhi – 110059.
📞 Phone: +91-9990719273
📧 Email: info@bioburglifesciences.com / bioburglifesciences@gmail.com
🌐 Website: www.bioburglifesciences.in
📲 WhatsApp: +91-6005459761